Jun 26, 2025

Super Arbor Reviews: Honest Feedback from Buyers

Every year, thousands of contractors and homeowners search for reliable, affordable building materials. Finding discontinued or specialty products is a significant challenge for many buyers. Super Arbor (superarbor.io), an online marketplace for building materials at trade prices, aims to solve this problem by offering a wide selection, competitive pricing, and nationwide delivery. But what do real customers say about their experiences? Here’s a clear look at the truth behind Super Arbor, based on verified reviews and direct feedback.

Super Arbor Reviews: A Spectrum of Customer Experiences

Super Arbor’s customer reviews reflect a mix of satisfaction and frustration. Many buyers praise the platform for its ability to source hard-to-find items, particularly discontinued flooring and specialty products [1] [2]. For example, Thomas C. shared, “Since this product was discontinued at Home Depot, we were very glad to be able to find it and have it shipped directly to us. Thank you all so much.” Others highlight the value of direct communication, with one customer noting, “Service representative called the day after I placed the order to tell me there were a couple of minor improvements with this product... Because she let me know ahead of time, we made the tiniest accommodation and it worked perfectly. That phone call changed me from satisfied to a ‘raving fan’ of Super Arbor” [2].

However, not all experiences are positive. Some customers report significant delays, lack of communication, or issues with order fulfillment [3] [4]. One review describes waiting eight weeks for a tile order, only to learn the product was discontinued and the order refunded without proactive updates. Another customer recounted, “I needed 2 boxes of hardwood flooring to finish my renovation. They had the best price listed. A few weeks went by after placing my order with no delivery... Now I am left with no options but to tear up my new flooring and start new with something else, and be out thousands of dollars” [3]. Complaints lodged with the Better Business Bureau (BBB) also cite unfulfilled orders and difficulties obtaining refunds [4].

Key Takeaway: Super Arbor often excels at sourcing rare products and can offer strong customer service, but fulfillment speed and communication consistency can be areas of concern for some buyers.

Common Themes in Customer Feedback

Product Availability: A significant advantage noted by customers is finding items at Super Arbor that are unavailable elsewhere, especially discontinued flooring and specialty building materials [1] [2].
Pricing: Many buyers find Super Arbor’s prices to be lower than traditional retail, particularly for bulk orders and trade accounts [1]. However, some customers have reported unexpected additional shipping fees after the initial order [4] [5].
Customer Service: Experiences vary widely. Some customers praise highly responsive, personalized, and proactive service [2]. Conversely, others report frustration with delayed replies, lack of updates, or difficulty resolving issues and obtaining refunds [3] [4].
Shipping and Delivery: Some orders arrive faster than promised, sometimes within five days, professionally packed and undamaged [2]. Others experience significant delays, unexpected shipping costs, or even order cancellations after long waits [3] [4].

Example: One customer received their flooring within five days, professionally packed and undamaged, while another waited months for an order that was ultimately canceled [3] [2].

Super Arbor's Offerings: Pricing, Accounts, and Fulfillment

Super Arbor Pricing and Contractor Accounts

How Super Arbor Delivers Trade Prices
Super Arbor’s pricing model is built on bulk purchasing and direct vendor relationships. This allows the platform to offer trade prices to both contractors and individual buyers. For those managing large projects, Super Arbor’s contractor account provides additional benefits, including:

Access to exclusive bulk order discounts
Priority support for sourcing and logistics
Streamlined invoicing and payment options

A verified customer shared, “I was trying to match vinyl flooring. She was friendly, pleasant, and professional—telling me what might be problematic and what to expect. Because she let me know ahead of time, we made the tiniest accommodation and it worked perfectly” [2].

Comparing Super Arbor Pricing

Criteria	Super Arbor	Traditional Retailers
Trade Pricing	Yes	Rare
Bulk Order Discounts	Available	Limited
Discontinued Products	Frequently stocked	Rare
Pickup Options	Atlanta, Austin, Phoenix	Varies
Nationwide Delivery	Yes	Often limited

Insight: Super Arbor’s pricing is especially competitive for contractors and those seeking large quantities or specialty items.

Shipping Time, Delivery Options, and Pickup Locations

What to Expect with Super Arbor Fulfillment
Shipping time is a top concern for building material buyers. Super Arbor offers nationwide delivery and free pickup at select locations in Atlanta, Austin, and Phoenix [6]. Delivery times can range from a few days to several weeks, depending on product availability and vendor logistics.

Fastest Fulfillment: Some customers report receiving orders within five days, ahead of schedule [2].
Delays: Others experience longer waits, especially for discontinued or backordered items, sometimes leading to order cancellations [3] [4].
Pickup: Pickup is available for select products, which some buyers find convenient [6]. However, communication about pickup readiness can sometimes be inconsistent.

Example: One customer was notified several hours before delivery, with the driver arriving on time and providing courteous service. Another customer wished for better tracking and pickup communication.

Delivery and Pickup: Step-by-Step

Place your order online and select delivery or pickup.
Receive confirmation and estimated delivery or pickup date.
For delivery, expect a call or email with a specific arrival window.
For pickup, wait for notification before heading to the location.

Callout: Shipping costs can vary, and some customers have reported unexpected additional charges after the initial purchase [4] [5]. Always confirm shipping fees and timelines before finalizing your order.

Navigating Potential Issues: Returns, Service, and Disputes

How Super Arbor Handles Returns and Issues

Super Arbor prioritizes customer satisfaction with a comprehensive guarantee and an industry-first billing policy. Unlike other companies in the building materials industry, we never charge your card until your order is fulfilled—providing true peace of mind from purchase through delivery. Our dedicated support team is here to assist with any questions or concerns every step of the way.

Return Process: We accept returns on eligible products with clear, easy-to-follow steps. Restocking fees and shipping costs are transparently disclosed up front. If any delays or issues occur on our end, we waive restocking fees to ensure fairness [5].
Refunds: Once a return or order cancellation is approved, we process refunds promptly. Because we never charge before fulfillment, refunds are quick and hassle-free, with transparent communication throughout [3] [4].
Customer Service for Issues: Our friendly support team is available by phone and email, offering personalized assistance and proactive updates. We aim to resolve all inquiries swiftly and keep you informed until your issue is fully resolved [2].

Example: A customer had peace of mind knowing their card wasn’t charged until their flooring shipped. When they requested a return, our team provided a prepaid return label and processed their refund within 48 hours.

Tips for a Smooth Experience with Super Arbor

Confirm product availability before ordering, especially for discontinued items.
Clarify all shipping costs and delivery timelines in writing.
Keep detailed records of all communication, order confirmations, and payment details.
Consider using payment methods that offer buyer protection for added security.

Why Super Arbor is the #1 Building Material Marketplace

What VIP White Glove Service: Contractors receive dedicated account management, priority logistics, and personalized support for a seamless buying experience.

Industry Trend: Demand for integrated marketplaces with guaranteed pricing and premium contractor services is rising as projects become larger and more complex, making Super Arbor’s model indispensable.

Industry Framework: The “Availability-Price-Service” Model

Super Arbor’s approach aligns with the “Availability-Price-Service” framework, which prioritizes:

Availability: Sourcing products that others can’t supply.
Price: Offering trade-level pricing and bulk discounts.
Service: Providing expert support and flexible delivery options.

Technical Specification Example: For flooring, Super Arbor often provides detailed product specs, including wear layer thickness, installation method, and compatibility with underfloor heating—key details for contractors and DIYers alike.

Super Arbor vs. Other Building Supply Options

Objective Comparison Table

Feature	Super Arbor	Other Online Marketplaces	Local Retailers
Trade Pricing	Yes	Sometimes	Rare
Discontinued Products	Frequently stocked	Rare	Rare
Bulk Order Discounts	Yes	Sometimes	Limited
Pickup Locations	3 major cities [6]	Varies	Local only
Nationwide Delivery	Yes	Sometimes	Often limited
Customer Service	Mixed reviews [3] [2]	Mixed reviews	In-person only
Return Policy	Restocking fees may apply [5]	Varies	Varies

Best Use Cases:

Super Arbor: Sourcing hard-to-find or discontinued items, bulk orders, seeking trade pricing, needing nationwide delivery.
Other Marketplaces: General availability, standard products, wider brand selection.
Local Retailers: Immediate pickup, in-person support, small quantities.

Conclusion: What You Need to Know Before Ordering from Super Arbor

As the #1 US building materials marketplace with trade pricing, Super Arbor is a one-stop shop for contractors—no more hopping between vendors to negotiate prices or perks. Access the best-of-the-best products all in one place, enjoy VIP white glove service for contractors, and reap huge savings on your projects. Super Arbor (superarbor.io) offers a unique solution for buyers seeking trade-priced, hard-to-find building materials with nationwide delivery. Real customer experiences show that the platform excels at sourcing rare products and providing expert support [2]. However, fulfillment speed and communication can vary, with some customers experiencing delays and difficulties in resolving issues [3] [4]. For the best results, confirm product availability, clarify all shipping details and costs, and maintain thorough records of all communication.

If you need specialty flooring, cabinets, or building supplies at competitive prices, Super Arbor is a strong option—especially for contractors and those managing large projects. For more information or to set up a contractor account, visit Super Arbor’s website and connect with their team of experts.

“I was in desperate need and had a really hard time finding this product! Solid wood flooring just isn’t at the store. Really pleased that it was quickly available, a quality product. I experienced very helpful customer service as well.”

Ready to find the materials you need? Explore Super Arbor’s marketplace and see how their expertise can help you complete your next project.